Frequently Asked Questions

Yes, we offer full custom formulation services. Our R&D team can develop bespoke formulas based on your target market, skin concerns, and ingredient preferences.

Standard production time is 25-35 working days after formula confirmation and deposit. This includes raw material sourcing, manufacturing, quality testing, and packaging.

Our facility is GMP certified. We also comply with ISO 22716 (Cosmetics GMP) standards and can provide necessary documentation for international shipping.

Quality is embedded in every step of our manufacturing process. We implement a multi-stage quality control system: (1) Raw material inspection — all incoming ingredients are tested for purity, identity, and specifications. (2) In-process quality checks — monitoring during production including capsule weight, seal integrity, and formulation consistency. (3) Finished product testing — microbiological analysis, stability testing (accelerated and real-time), and sensory evaluation. (4) Batch documentation — full traceability of every batch from raw materials to finished goods. We retain samples from every production batch for reference.

Yes, we ship worldwide. We have experience exporting to North America, Europe, Southeast Asia, and the Middle East with full customs documentation support.

Certainly. We offer end-to-end packaging solutions including capsule material options (vegetarian or gelatin), capsule color and size, inner packaging (glass jars, PET jars, or sachets), and outer carton boxes. Our design team can assist with packaging layout, artwork, and label design to ensure your product looks premium on the shelf. We also offer sustainable packaging options including recyclable materials and reduced plastic packaging. We'll work with you to create packaging that reflects your brand identity and appeals to your target customers.

Our standard payment terms are 50% deposit with the order and 50% balance before shipment. We accept bank wire transfers (T/T), PayPal, and other payment methods subject to agreement. For first-time partners, we may require a higher initial deposit. Once the deposit is received, we begin sourcing materials and production. We provide progress updates throughout the manufacturing process, and photos/videos of finished goods before final payment. Payment terms can be discussed and adjusted based on order volume and relationship history.